Privacy policy and use of cookies 

GENERAL

The protection of your personal data is of great importance to us. We at www.cherryyou.com respect the individuality and right to privacy of each of our users and respect their right to privacy and non-disclosure of personal data. Personal data are provided voluntarily and are processed and protected in accordance with the rules provided for in the legislation. We provide you with detailed information about our policy and how your personal data will be processed and protected.GALADI EOOD collects certain information from the public Internet space through the electronic store www.cherryyou.com, or through related Internet sites, as well as pages in social networks. The information that is collected is to identify an individual user and can be used to contact him/her. By using the electronic store, the user expressly agrees to his/her personal data being collected and processed by the company, while at the same time guaranteeing their accuracy and reliability. The user also declares that he/she has been informed about the type of personal data that is collected and processed, about the purposes for which it will be used, as well as about his rights to access, correct, amend or delete personal data.

WHO IS THE CONTROLLER OF YOUR PERSONAL DATA: 

GALADI EOOD is the controller of the personal data that you provide us and is responsible for them, according to the applicable law on the protection of personal data and the General Regulation on the Protection of Personal Data (Regulation (EU) 2016/679), called GDPR.

Company information:

GALADI EOOD

SOFIA

r.c. Obelya 1, Apartment bldg. 118, entrance C

BG:202219824

Tel: 0877349009

WHAT PERSONAL DATA WE PROCESS: 

  1. Data about your identity, geolocation, address, email address: name, surname, country, contact address, email.
  2. Contact, geolocation and/or internet browsing data: phone – mobile or landline; the location you are calling from; and we may electronically identify the location from which you place your order; IP address; the webpage that referred you to us; information about the browser and operating system you use; date and duration of access.
  3. Economic data – when you return a product, we will ask for your bank account (IBAN) and the names of your servicing bank.
  4. Data on weight, build, height, gender, age. In order tofulfil your order, we would like information on chest circumference (bust), hip circumference, waist circumference. It is possible, when making contact by phone in order to clarify specifics in connection with your order, that we request information about the dimensions of certain parts of your body, in order to fulfil your order.
  5. In case you are a registered user and have a profile on the site, we will process your data in connection with your profile: name and surname, address, email, postal code, history of your orders, how you navigated and what clicks you made on the website.
  6. We do not process or collect personal data from or on persons under the age of 18. In the event that it is necessary to process personal data for persons under the age of 18, the parent/legal representative should give consent for this.

IMPORTANT: Please keep in mind that some of the processed personal data are necessary and mandatory to complete your order – in case you decide not to provide them, we may not be able to complete your order. To register on the site and create an account, you must provide the following personal data: name, surname, phone, email, password, country, city, address, delivery address, as well as whether you are an individual or a company. If you place an order without registering on the site, you should provide a phone number, two names and an email, and when contacting you by phone, we will ask for information about your address. In the event that you wish to subscribe to receive a newsletter by email, we will process your personal data necessary for this operation, subject to your express consent.

ON WHAT BASIS DO WE PROCESS YOUR PERSONAL DATA?

With the acceptance of the General Terms and Conditions of the site – see here – when registering and creating a profile in the electronic store and placing an order, or placing an order without registering in the electronic store, a contractual legal relationship is created between us, as the controller, and you, on which basis we process your personal data – Art. 6 para. 1 letter (b) of the GDPR. Your data, provided when registering and creating a profile, as well as when subscribing to an information bulletin, are processed on the basis of your explicit consent – Art. 6 para. 1 letter (a) of the GDPR. It can be withdrawn at any time, which does not affect the lawfulness of processing based on consent given before its withdrawal.

DO WE PROVIDE YOUR PERSONAL DATA TO THIRD PARTIES? 

  1. In order to achieve the goals stated below in this Privacy Policy and the use of cookies, we need to provide your data to third natural and legal persons, as well as to individual organizations, bodies and institutions that assist us in the implementation of the offered from us services, namely:
  2. The employees of GALADI EOOD and subcontractors of GALADI EOOD, with whom GALADI EOOD is in contractual legal relations.
  3. The main partner – supplier, which at the moment is Econt Express OOD, with whom we have an agreement, as stated in the General Terms and Conditions of the site.
  4. Financial institutions, state and administrative bodies, such as, but not exhaustively: the National Revenue Agency, the Consumer Protection Commission, the Competition Protection Commission, the Personal Data Protection Commission, etc.
  5. Partners and service providers related to marketing and advertising such as:
  6. Google with its products, such as: Google Analytics, Google Tag Manager, etc. – https://privacy.google.com/#
  1. Accounting companies and accounting houses
  2. Law firms and lawyers with the aim of providing legal services and protecting the rights and interests of GALADI EOOD
  3. Before a court, judicial authorities, in a judicial process – only if required by law, for the purposes of national security, law enforcement or in the public interest, in case of necessity.

IS THERE A TRANSFER OF DATA TO THIRD COUNTRIES

As a rule, we do not provide personal data to countries outside the European Union. In the event that it is necessary to carry out such a transfer, we undertake to notify you by changing this privacy policy and publishing it on the website www.cherryyou.com

PURPOSES OF PROCESSING: WHAT YOUR PERSONAL DATA IS USED FOR:

We use your personal data for the following purposes:

  1. To administer your registration as a user of the site and create a profile – in the event that you wish to register as a user of the site for the purpose of your identification, we will process your personal data expressly stated above to provide you access to the functionalities and products that our site offers.
  2. For the execution of the contract for the remote purchase and sale of goods, the conditions of which are detailed in the General Terms and Conditions of the site – here. Contract execution includes: order fulfilment and customer service provision, and more specifically: managing the online shopping process at www.velo-m.netby processing your orders and item returns through our online services and forms; send you notifications about the delivery status or when there are problems with the delivery of your items; to manage your payments; for the purpose of handling complaints and warranty issues in relation to the products; for identification purposes to validate the legal online shopping age as set out in the General Terms and Conditions; as well as for the purpose of confirming your address with our external partners such as Econt Express OOD.
  3. To issue an invoice when an order is placed by you, drawn up according to the requirements of the law.
  4. For marketing purposes – if you subscribe to our newsletter, we will send you information and news about our new products and services by email. You can unsubscribe from the newsletter at any time and at no cost.
  5. To analyse usability and quality to improve our services – we use your data for statistical purposes as well as to manage product purchases.

WHAT ARE YOUR RIGHTS

RIGHT OF ACCESS:

At any time, you have the right to request information about your personal data that we store. You can contact us, after which your personal data will be provided to you by e-mail.

RIGHT OF PORTABILITY

When GALADI EOOD processes your personal data in an automated manner based on your consent or on the basis of an agreement, you have the right to receive a copy of your data in a structured, widely used and machine-readable format transferred to you or to another party. This only includes the personal data you have provided to us.

RIGHT OF CORRECTION

You have the right to request correction of your personal data if it is incorrect, including completion of incomplete personal data. If you have an account on our site, you can edit your personal data on your account page.

RIGHT OF ERASURE

You have the right to ask us to delete any personal data processed by us at any time, except in the following situations:

* you are currently in the process of communicating with the Customer Service department to resolve an issue

* you have an open order that has not yet been shipped or is partially shipped

* you have an outstanding debt to us, regardless of the method of payment

* you are suspected of abuse or have abused our services in the last four years

* if you have made a purchase, we will retain your personal data in connection with your transaction according to accounting rules.

RIGHT TO LIMIT PROCESSING

You have the right to request restriction of processing when: you dispute the accuracy of the data for a period that will allow us to verify the accuracy of the data; when the processing is unlawful, but you do not want us to delete the personal data, but only want us to limit its use; when we no longer need your personal data for the purposes of processing, but you require it for the establishment, exercise or defence of a legal claim; when an objection has been received by you and a check is expected as to whether the administrator’s legal grounds take precedence over your interests

Right to object to processing based on legitimate interest:

You have the right to object to the processing of your personal data and ‚GALADI’ EOOD will not continue to process your personal data unless it is proven that there are compelling legal grounds for doing so that take precedence over your interests and rights or due to legal claims.

Right to object to direct marketing:

You have the right to object to receiving marketing communications, including profiling and analysis for direct marketing purposes. The user has the right to refuse to have his personal data used for commercial, advertising or marketing purposes.

You can opt out of direct marketing in the following ways:

* by following the instructions in any message sent for marketing purposes

How can you exercise your rights?

We take the protection of personal data very seriously, which is why we have a customer service team to handle your requests in relation to the above rights.

You can always be contacted at e-mail:cherryyoumail@gmail.com

Right to submit a complaint to a supervisory authority:

If you believe that GALADI LLC processes your personal data in an incorrect manner, you can contact us. You also have the right to lodge a complaint with a supervisory authority:

SUPERVISORY AUTHORITY – Personal Data Protection Commission (PCPD)

Address: Sofia 1431, Akad. Blvd. Ivan Evstratiev Geshov” 15

Tel: + 359 2 915 35 18

Fax: + 359 2 915 35 25

El. mail: kzld@government.bg, kzld@cpdp.bg

Website: www.cpdp.bg

HOW LONG DO WE PROCESS YOUR PERSONAL DATA

We process your personal data until the reason for their processing ceases and for a period necessary to fulfil the purposes specified in this Personal Data Privacy Policy. After the basis for processing ceases or after the period necessary to fulfil the purposes has expired, we will make every effort to delete and destroy your data without undue delay.

HOW DATA PROTECTION IS SECURED:

Lenas Group Ltd. guarantees the security of data sent to us by users with industrially standardized physical, electronic and management procedures. When appropriate, we use SSL encryption to improve the security of sensitive data transmission. Internally, data is stored on controlled servers with limited access. The information may be stored and processed in certain locations in strict accordance with the applicable Bulgarian and Community legislation on confidentiality and protection of personal data.

Use of cookies and other similar technologies

The site www.cherryyou.comuses “cookies” to collect certain information from all users, including unregistered visitors to the electronic store who do not use the services provided by it. Cookies are a series of data that the site’s system sends to the user’s computer and subsequently uses to identify the user’s computer when the user returns to the e-store.

Cookies provide information about the use of the e-store and user data that could be used to personalize the user experience, as well as to track user traffic patterns. For example: when a user returns to cherryyou.com, cookies identify them and prompt cherryyou.com to fill in their username (without the password) to facilitate access to that user’s profile. Cookies also allow the site to remind the user of previous activities and offer similar items and events. The site also uses information collected through cookies to develop statistical analyses of the use of the e-shop, such as the time users spend in the e-shop and the pages they visit most often. These aggregate statistics do not include personal information.

By agreeing to use www.cherryyou.com, the user expresses his/her express consent to the use of cookies. If the user prefers not to receive cookies while browsing www.cherryyou.comor through HTML-formatted emails, the user has the option to refuse them by setting his/her internet browser to warn before accepting a cookie and to refuse cookies when the internet browser signals for their presence. Also, the user can refuse all cookies by turning them off through the settings of his Internet browser.

WHAT TYPES OF COOKIES WE USE:

WLID: Allows us to find the customer’s wish lists- retained for 6 months

PCC: Allows us to find a customer’s permanent or abandoned cart – retained for 6 months

PPLastShow: Limits how often pop-ups are shown -retained for 2 months, contains no personal data

PCODE: Enables partner linking and pricing accordingly – retained 90 days

PointsReferrer: Enables correct reward with bonus points – retained for 30 days

MIPHPF_SESSION<number>: Saves the client’s session ID -retained only for the current browser session

Updating our Privacy Policy:

We may update our Privacy Policy. The latest version is always available on our website. We will communicate any material changes to the Privacy Policy, for example the purpose of using your personal data, the identity of the controller or your rights.

Last updated: 11.02.2022